FAQs – Heidi Higgins

As the recipient, you, the customer are responsible for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of such duties and taxes is necessary to release your order from customs on arrival. Please note that we are unable to advise the amount this may be. The shipping company will inform you about the cost on arrival. This may delay your delivery time; it is your responsibility to pay the necessary charges to local authorities to release the goods. Please be aware that if you don’t choose to pay the import taxes we reserve the right to charge any additional costs which may be incurred and are payable to Heidi Higgins.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Returns need to be delivered to the below address within 14 days of receiving the product. Please fill out and include the refund form enclosed in your package when returning.

Heidi Higgins Boutique,

42 Grattan Street,

Portlaoise,

Co. Laois,

Ireland

Please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by you handling them in a way which would not be permitted in one of our stores. Note, refunds will only be considered if the goods are returned to us in the manner that you received, complete with the “do not remove” tag still attached to the product..

If you would like to cancel your online order within 2 hours of confirmation, please email us at sales@heidihiggins.com. Unfortunately it is not possible to cancel the online order after this time. Orders must be shipped back to the below address within 14 days:

Heidi Higgins,

42 Grattan Street,

Portlaoise,

Co. Laois,

Ireland

Note, cancellations will only be considered if the goods are returned to us in the manner that you received, complete with the “do not remove” tag still attached to the product.

Cancellations will not include delivery charges unless in the unlikely case where you were sent the wrong product or the goods received were faulty then the delivery charge will be refunded.

Gift vouchers are available to purchase and use in the HH boutique only. It is not possible to use gift vouchers online or in conjunction with other promotions or discounts. Our vouchers are redeemable by the bearer for merchandise only at the flagship Heidi Higgins Boutique and can not be used at any other place of business where the label is sold. It may not be returned or redeemed for cash. Please treat your voucher like cash. Your voucher is not replaceable if lost, stolen or used without authorisation. If your voucher is not used within six months a service fee of €5 per month will be deducted from the balance of the voucher until fully deleted. Vouchers/Credit Notes older than 18 months cannot be accepted.

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