We offer free shipping for all orders over €250. For other amounts, please see your detination country below:
Ireland > €10
UK > €15
Europe > €20
Rest of World > €30
Please see your shipping destination below for approximate delivery times. We strive to pack and ship our orders within 24 hours. During busy periods, shipping carriers may experience a delay.
Ireland > 1-2 days
UK > 2-4 days
Europe > 5-6 days
Rest of World > 5-10 days
Yes. You will be notified by email from our customer service team when your order has been dispatched and provided with a tracking number for your order. All deliveries require a signature upon receipt.
We use DPD, and local courier partners. You’ll be asked to select a delivery method during checkout.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
As the recipient, you, the customer are responsible for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of such duties and taxes is necessary to release your order from customs on arrival. Please note that we are unable to advise the amount this may be. The shipping company will inform you about the cost on arrival. This may delay your delivery time; it is your responsibility to pay the necessary charges to local authorities to release the goods. Please be aware that if you don’t choose to pay the import taxes we reserve the right to charge any additional costs which may be incurred and are payable to Heidi Higgins.
Returns & Exchanges
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Returns need to be delivered to the below address within 14 days of receiving the product. Please fill out and include the refund form enclosed in your package when returning.
Heidi Higgins Boutique,
42 Grattan Street,
Please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by you handling them in a way which would not be permitted in one of our stores. Note, refunds will only be considered if the goods are returned to us in the manner that you received, complete with the “do not remove” tag still attached to the product..
After goods have been returned in the correct manner within 14 days, a refund will be issued to your means of payment. We aim to process your refund as quickly as possible, however during busy periods this can take up to 28 days. Your refund may take up to 3 days to see in your bank statement depending on your bank.
If you would like to cancel your online order within 2 hours of confirmation, please email us at firstname.lastname@example.org. Unfortunately it is not possible to cancel the online order after this time. Orders must be shipped back to the below address within 14 days:
42 Grattan Street,
Note, cancellations will only be considered if the goods are returned to us in the manner that you received, complete with the “do not remove” tag still attached to the product.
Cancellations will not include delivery charges unless in the unlikely case where you were sent the wrong product or the goods received were faulty then the delivery charge will be refunded.
Refunds will not include delivery charges unless in the unlikely case where you were sent the wrong product or the goods received were faulty then the delivery charge will be refunded.
If you would like to exchange an item for a new size, please contact a member of the team at email@example.com to ensure availabliity.
Our focus at Heidi Higgins is quality and craftsmanship. If you feel like there is a defect with your garment, please email us with images of the fault at firstname.lastname@example.org. A member of our team will be in touch to discuss further options.
While we don't create bespoke or made to measure garments we do have an alteration service available in store to ensure all our products have the best fit. If you would like one of our seamstresses to tailor one of our garments exclusively for you, please get in touch by emailing email@example.com
Gift vouchers are available to purchase and use in the HH boutique only. It is not possible to use gift vouchers online or in conjunction with other promotions or discounts. Our vouchers are redeemable by the bearer for merchandise only at the flagship Heidi Higgins Boutique and can not be used at any other place of business where the label is sold. It may not be returned or redeemed for cash. Please treat your voucher like cash. Your voucher is not replaceable if lost, stolen or used without authorisation. If your voucher is not used within six months a service fee of €5 per month will be deducted from the balance of the voucher until fully deleted. Vouchers/Credit Notes older than 18 months cannot be accepted.