SHIPPING & RETURNS
Delivery costs and estimated delivery times:
ROI – €10 (please allow up to 4 working days)
Europe – €20 (please allow up to 5 working days)
Rest of the world – €30 (please allow up to 10 working days)
During local national holiday periods delivery times may change, courier delays may also affect delivery times.
Estimated delivery times are guidelines only and start from date of dispatch. You will be notified by email from our customer service team when your order has been dispatched and provided with a tracking number for your order. All deliveries require a signature upon receipt.
DUTIES AND TAXES – As the recipient, you, the customer are responsible for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of such duties and taxes is necessary to release your order from customs on arrival. Please note that we are unable to advise the amount this may be. The shipping company will inform you about the cost on arrival. This may delay your delivery time; it is your responsibility to pay the necessary charges to local authorities to release the goods. Please be aware that if you don’t choose to pay the import taxes we reserve the right to charge any additional costs which may be incurred and are payable to Heidi Higgins.
You have a legal right to cancel a contract under the European Union legislation for on-line purchases, so if you don’t like what you receive you may return the goods for refund. Your right to cancel the contract expires 14 days from the day on which you acquire, or any third party acquires in your name other than the carrier of the goods. A third party indicated by you meaning taking physical possession of the product as set out in the consumer information:
Cancellation and Other Rights: Regulations 2013
This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a product, you can notify us of your decision to cancel the contract and receive a refund. This right to cancel will not apply however to goods that are personalised, altered or have been worn.
To cancel a contract, you will need to let us know that you have decided to cancel before you are sending the product back. Please send an email to: firstname.lastname@example.org and furnish us with the following information: your name / order number/ address as it appeared on your order a short notice that you wish to cancel the order describing briefly the goods, the date, when ordered and the date when the goods were received.
Please send your cancellation notice within 7 days otherwise a cancellation is no longer possible. Your cancellation is effective from the date you send us the e-mail and once we have received this email, we will in turn confirm the cancellation. You will find a return form available to be completed and to be sent enclosed with the product to be returned when you receive the cancellation acceptance.
If you cancel your Contract we will:
Refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by you handling them in a way which would not be permitted in one of our stores. Note, refunds will only be considered if the goods are returned to us in the manner that you received, complete with the “do not remove” tag still attached to the product. Refunds will not include delivery charges unless in the unlikely case where you were sent the wrong product or the goods received were faulty then the delivery charge will be refunded.
When returning faulty item(s), where possible, please send images of the fault in your email as above.
Our customer care team will be in contact to discuss further options.